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News & Insights

Mike Reynolds

Servicing Excellence: Our Charge, Your Challenge

Servicing Excellence is a multi-year initiative to strengthen the Servicing industry through reciprocal top-quality performance from Freddie Mac and our servicing stakeholders. It’s our strategy to deliver more—and to expect more.

By The Single-Family Team, Freddie Mac

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  • Loan Selling Advisor December 2024 Updates

    Enhancements to Loan Selling Advisor through December 2024 plus other delivery requirement updates.

  • Loan Limit Values for 2025

    In line with the Federal Housing Finance Agency announcement, we’re increasing our maximum baseline conforming loan limit and high-cost area loan limit values.

  • December 2024 Loan Product Advisor Release

    Learn more about the December LPA updates for feedback messages, government loan calculations and more.

  • Q4 2024 and Q1 2025 Loan Quality Advisor® Releases

    The Q4 2024 and Q1 2025 Loan Quality Advisor releases include a salability/early eligibility message, bi-annual credit reporting companies (CRCs) and technical affiliates (TAs) updates, new and updated risk assessment messages for incomplete and Caution loans, and Loan Product Advisor (LPA) data compare message rewrite.

  • Updated URLA and SCIF Instructions

    The GSEs have updated the Uniform Residential Loan Application (URLA) Instructions and the Supplemental Consumer Information Form (SCIF) Instructions. New FAQs have also been published. Learn more.

  • Loan Selling Advisor October 2024 Updates

    Enhancements to Loan Selling Advisor October 28 through November 2024 plus other delivery requirement updates.

  • November 2024 Loan Product Advisor Release

    Our newest AIM enhancement provides more opportunity for R&W relief eligibility so you can close loans smoothly and with confidence. Learn more about this enhancement and other LPA updates coming in November.

  • LPA Choice: Identify Opportunity to Get to Accept

    New feedback messages provide unprecedented information, so you don’t miss opportunities to get to Accept.

  • Tip Referral Tool and Resources Now Available

    Starting September 30, 2024, Seller/Servicers and industry participants will report mortgage fraud and suspicious activity and adverse self reporting through the Tip Referral Tool (TRTSM) – our latest tool created to assist you in submitting information in a more centralized, convenient and secure manner.

  • Changes to Adverse Self Reporting in Quality Control Advisor

    The adverse self reporting functionality in Quality Control Advisor® will be disabled on September 30. You will need to report adverse findings in our new Tip Referral Tool (TRT).